Refund policy
Return & Refund Policy
At Equinox Veil, each journal is printed on demand just for you, blending artistry with clinical insight. Because your journal arrives handcrafted and unique, we handle returns and refunds a little differently to ensure fairness and quality for everyone.
Eligibility for Refunds & Replacements
Items qualify for a refund or replacement if they arrive:
- Damaged in transit (torn pages, bent covers, water damage)
- Defective or misprinted (ink smudges, missing pages, wrong variant)
Because every journal is printed on demand, we cannot accept returns for change of mind, incorrect color selections, or preference swaps.
Reporting Issues
To make sure we can resolve your concern quickly:
- Contact us within 14 days of delivery at info@equinoxveil.com
- Include your order number, a brief description of the issue, and clear photos of the damage or defect
How We Make It Right
- Once we confirm a defect or shipping damage, we’ll send you a full refund or a one-to-one replacement—your choice.
- Refunds will be issued to the original payment method within 5 business days of approval.
- Replacements ship free of charge, usually within 3 business days of approval.
Non-Returnable & Non-Refundable
The following do not qualify for returns or refunds:
- Journals in perfect condition for which you simply changed your mind
- Orders older than 14 days from delivery date
- Digital downloads or printable files
Late or Missing Refunds
If you’ve been approved for a refund but haven’t seen it after 7 business days:
- Check with your bank or credit card provider—processing times can vary
- Still stuck? Email us at info@equinoxveil.com and we’ll trace it together
Contact Us
Questions or special circumstances? We’re here to help.
Email: info@equinoxveil.com
Your peace of mind matters to us—thanks for trusting Equinox Veil with your journey.